Culture shock: the most important habit of a great manager
Peter Drucker said, “The purpose of business is to create and retain a customer.”
Organizational culture is how we treat ourselves while doing work. Should you create a culture that puts employees or customers first? The better question is, how do you enable team members to create and retain a customer?
Gallup’s chief scientist has a surprising answer.
Building a culture that energizes employees:
Bad conversations are holes in your boat. Meaningful conversations propel you forward.
What is a Meaningful Conversation? Jim says meaningful conversation, “Focuses on employee goals.”
“Discussing goals leads to customer retention, team collaboration, recognition and well-being.”
The ultimate measure of a great manager:
Rate manager effectiveness by asking employees on a scale of 1 to 5 if they received meaningful feedback in the past week. Only 5s count. (Jim explains meaningful conversations and the need for 5s in the video below.)
Meaningful feedback boosts performance. You are wrong when comments undermine people’s lives. Giving feedback:
- Clarify the positive intention.
- Confirm aspirations.
- Determine victory.
A coaching culture meets two main requirements of high performance and well-being.
- Adapt the forces to the role. Do people use their strengths every day?
- Have the right conversations. Do people know that you are personally interested in their success?
Jim Harter in his own words.
- 19:45 only 5s count.
- 37:35 the power of one meaningful conversation per week.
What makes conversations meaningful?
“Culture shock”, is published today, 30/05/2023.
This post is based on my conversation with Jim Harter.